Refund Policy

Dexloot Refund Policy
Effective Date: 10-10-2023

Refund Eligibility

1.1. Dexloot offers refunds for specific transactions and services, subject to the terms outlined in this Refund Policy.

1.2. Refund eligibility may vary depending on the type of transaction and the service in question. Please refer to the specific conditions below for more details.

In-App Purchases

2.1. In-App Purchases: Refunds for in-app purchases, including virtual currency, items, or other digital goods, are generally not provided unless required by applicable law.

2.2. Unauthorized Purchases: If you believe that an unauthorized purchase was made on your account, please contact our customer support team immediately for an investigation and potential refund.

Subscription Services

3.1. Subscription Refunds: Subscriptions to Dexloot’s premium services may be eligible for a refund within a specified period after purchase. The refund period and conditions will be clearly stated at the time of purchase.

3.2. Cancellation: You can cancel your subscription at any time through your account settings. Upon cancellation, your subscription will continue until the end of the current billing period, and no further charges will be incurred.

Billing Errors

4.1. Billing Errors: If you believe there has been an error in billing or you have been charged in error, please contact our customer support team immediately for resolution.

Contact Us

5.1. Contact: For refund inquiries or to request a refund, please contact our customer support team at [email protected].

Changes to Refund Policy

6.1. Updates: Dexloot reserves the right to update or modify this Refund Policy at any time. Any changes will be effective upon posting.

Please note that Dexloot’s refund policy is subject to applicable laws and regulations, and the terms outlined here may vary based on legal requirements in different regions. By using the Dexloot app, you agree to comply with this refund policy.

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